FAQ'S

WHAT’S THE MINIMUM ORDER AMOUNT?

There is no minum order.

WHICH COUNTRIES DO YOU SHIP TO?

As of the moment we only ship within the PHILIPPINES.

WHY IS THE PICTURE DIFFERENT FROM MY ORDER?

Each batch of handmade soap may differ since these are NOT mass produced and may have the same ingredients but created with different designs.

DO YOU ACCEPT MADE TO ORDER?

Yes, we may produce a product with your request with a MINIMUM number of orders. Please send us an email at martashandmadesoaps@gmail.com

WHAT ARE MODES OF PAYMENT?

We accept credit cards and bank deposit to BDO or GCash. You will receive an email with our bank details. 

If using bank deposit or GCash please send us a photo of the deposit slip via email.

DO YOU ACCEPT REFUNDS?

We do not offer refunds or exchanges - all sales are final. If you have an issue though, please don't hesitate to contact us at martashandmadesoaps@gmail.com and we’ll get back to you within 48 hours and try to resolve the situation to your satisfaction!

WHAT ARE YOUR SHIPPING METHODS?

1. NINJAVAN. It takes 4-7 days within Metro Manila and 7-10 days for provincial from time of pickup by courier.

2. EXPRESS. Same day delivery if orders are placed before 10am within Metro Manila. Fee is care of buyer. We ship from Paranaque City.

A  list of ingredients is listed on our product pages. Please be sure to read that to make sure there are no ingredients you are sensitive or allergic to.  It's also recommended to do a test patch first.  If irritation occurs, discontinue use.  

The statements and products on this website have not been evaluated by the FDA.  My products are not intended to diagnose, treat, cure, or prevent any disease  Do not ingest  products, they are for external use only.  Lastly, please keep out of reach of animals and children and store in a dark, dry and cool place.

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Our products are made from natural and safe ingredients

We use natural and safe ingredients in all of our products. They contain no sulfur and no formaldehyde. It is parabens free and use non-GMO ingredients. The best results come with natural products. 

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Sulfate free

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Non GMO

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Phthalate free

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Paraben free