SHIPPING POLICY

We utilize third-party shipping partners for this and as such, are subject to their shipping policies. All orders are shipped out within 3 to 5 business days for Metro Manila, and 5 to 7 business days for provincial orders. Areas that are out of our shipping partners' area coverage will be arranged with another shipping company and may delay order arrivals. We will be in touch with you if such an arrangement is necessary.

 

We make sure that your orders are packed well and securely to minimize damage during shipping. However, as we do not have control over our couriers while they are in the middle of shipping your order, we may not be held liable for damage incurred during transit. To mitigate circumstances like these, we recommend that you insure your package. Shipping Fee Insurance from our couriers is definitely available. Just tell us in the comment window (located in the cart page) before checking out if you would like to take this route. The insurance fee is 1% of the total computed value of your order and will be added to your total payment amount if you choose this option. Maximum insurance liability is P10,000.

RETURN POLICY

Due to the nature of our items, we do not accept returns or offer refunds. But if you experience an issue with your order, please contact us and we will do our best to resolve it.

PAYMENT METHOD

We accept Gcash, BDO, Unionbank and major credit cards.

WHOLESALE INQUIRIES

For wholesale & bulk orders please send us an email at martashandmadesoaps@gmail.com